Refund policy
Returns & Replacements
Because our candles are hand-poured in small batches and carefully packaged, we handle returns a little differently than large retailers.
Returns
At this time, we do not accept returns or exchanges on candles once they have shipped.
Candles are fragile and sensitive to temperature, and we are unable to restock items once they’ve left our care.
Candle Care
For best results and safety, please follow the candle care instructions included with your order. The Exhale Co. is not responsible for issues caused by improper use or care.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can make it right.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the damaged item and packaging
In most cases, we will resend the candle at no cost to you.
Refunds
Refunds are not our first solution. We always aim to replace damaged or incorrect items whenever possible.
Refunds may be issued at our discretion only if a replacement is not available.
Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, responsibility transfers to the recipient. The Exhale Co. is not responsible for lost or stolen packages, but if this happens, please reach out and we’ll do our best to assist with tracking or next steps.
Questions?
If you have any questions or concerns about your order, we’re here to help.
Email us at: hello@theexhaleco.com
Thank you for supporting a small business and understanding the care that goes into every Exhale candle.
Inhale the good. Exhale the rest.